Passport, Immigration and Citizenship Agency (PICA)
JamaicaGovernment & Public Administration
The Passport, Immigration and Citizenship Agency (PICA) operates as an executive agency under the Ministry of National Security, delivering border security management, citizenship processing, and travel document issuance across Jamaica. PICA spearheaded a major digital transformation effort by launching an online portal that enables adult Jamaican citizens locally and in the diaspora to submit swift adult passport renewals completely digitally. By introducing digital payment gateways, direct courier delivery, and facial-recognition-enabled ePassports, PICA modernized public service delivery.